Payment & refund policy

Last updated: September 24, 2026

1. Scope

This page sets out the full cancellation and refund policy for advertising placements booked with Birchcast, expanding on the anchored sections in our Terms of Use.

2. Eligibility for a refund

A booking is fully refundable if cancelled before creative work has begun — before a sponsor note is drafted or a script outline prepared. Once creative work has started, the portion of the fee attributable to editions or episodes already produced or run is non-refundable; remaining, un-run editions or episodes may still be cancelled for a refund.

3. How to request a cancellation or refund

Email [email protected] or call +1 647-349-7046 during our working hours, Monday – Friday, 08:30–17:00, with your booking reference and the placement you'd like to cancel.

4. Processing

Approved refunds are returned to the original payment method within five to ten business days of approval.

5. Non-refundable cases

Editions of a newsletter placement that have already been sent, and podcast episodes in which a host-read mention has already aired, are not refundable. Creative production work completed at the advertiser's request before a cancellation is also non-refundable.

6. Rescheduling

Where a booking has not yet started running, we will generally offer to reschedule remaining editions or episodes to a later date as an alternative to cancelling, subject to availability.

7. Returnss by Birchcast

If we are unable to run a confirmed placement — for example due to a production issue on our side — we will offer the advertiser a full refund for the affected edition or episode, or a make-good placement at no additional charge, per our Advertising Terms.

8. Changes to this policy

We may update this policy from time to time; the date above reflects the most recent revision.